This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Built By HD.
1. Shipping Destinations
We currently ship over 175 countries. In the near future we will have regional Built By HD websites including exact country lists.
2. Shipping Methods and Costs
We offer the following shipping methods:
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
3. Order Processing Time
Orders are typically processed within 2 business days of receiving payment. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been shipped.
4. Estimated Delivery Time
Estimated delivery times are provided as a guideline and are not guaranteed. Delivery times may vary depending on the shipping method selected, the destination, and unforeseen circumstances such as weather conditions or postal delays.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Address
Please ensure that you provide an accurate and complete shipping address at the time of purchase. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information.
7. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may be applied by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
8. Lost or Damaged Shipments
If your shipment is lost or damaged in transit, please contact us immediately at kelly@builtbyhd.com. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at: kelly@builtbyhd.com
